A woman who decided to leave a negative review for a hotel was shocked when she received a text from staff telling her to go on a diet, reports the Metro.

Emily Chance says she was also accused of ‘hating everyone and everything’ by Nelcon Hotel owner Ken Evans in the 41-word message.

The mother claims to have received the text after leaving a scathing review of the hotel on travel site Booking.com.

Emily says she has been left outraged by the hotel owner’s comments, claiming the response was a ‘little too personal’.

She paid £38 for two people for a two-night stay at the budget hotel in Blackpool with her husband Michael to celebrate their second wedding anniversary in September.

But their romantic getaway quickly turned sour as Emily claimed standards at the Palatine Road hotel were not up to scratch.

In a September 30 post on Booking.com, she complained of a ‘horrendous smell as soon as you walk in, grime in the shower and dirty towels’, scoring the hotel 3.8 out of 10.

But a Nelcon Hotel spokesman responded publicly to Emily’s Booking.com review, asking her: ‘Can I ask, just what did you expect for what you paid?’ They added that ‘most of what you describe I do not recognise as a matter of interest’ and ‘I think possibly you were expecting a four-star hotel’. But hotel owner Mr Evans took the defence of his establishment even further and sent a text message to Emily’s phone.